Terms of Service - Commercial Work
Once the commission details are settled, we'll proceed with the payment only once I’m able to start working on the project.
I'll show you progress of the work on the sketch and lineart + base colors stages, and you can request revisions as needed. After those are approved, I'll continue working until finalization.
Once the finished work has been approved, I'll send you the full size resolution* in a digital file in the format requested on the commission details.
* If no specific resolution is requested, by default full size resolution is around A4 at 300dpi (2480 x 3507 pixels) for illustrations and 2000x2000 pixels for chibis. It can be a little more or less depending on the aspect ratio I see fits the commission. Note that resolutions significantly bigger than the one stated can cost an extra fee.
You can choose to perform the payment in the following ways:
1) Full payment upfront
2) Half of the payment upfront, and half once the base colors are approved
In either case, I will not continue until the payment is received.
Accepted payment methods:
- ACH or Wire bank transfer - US only
- SEPA bank transfer - Europe only
- Debit/credit card or a local bank transfer in your local currency via Wise. Please check the accepted countries/currencies here (your currency must be listed on available to send to and from).
Commercial Work commissions grant you the exclusive right to use the finished work for profit in any kind of usage you wish.
The amount of free revisions included are as follows:
Sketch phase: 1 round of big revisions (for example, completely redoing the sketch), and 4 rounds of medium revisions
Lineart with base colors: 2 rounds of minor revisions
Finished work: 2 rounds of minor revisions
Further revisions will be charged an extra fee, depending on the complexity and amount of work to be redone. The extra fee is valued at $100 USD per working hour (communication included), with a minimum billable time of 15 minutes ($25 USD).
A round of revisions is counted as all the feedback you give me after I deliver you the sketch/lineart/finished work, even if multiple things need to be changed. For example: I show you the sketch, you want to change part A, I deliver the revised sketch, you want to change part B. This counts as 2 rounds of revisions. Instead, if I show you the sketch, and you ask me to change part A and part B on the same feedback, it counts as 1 round of revisions.
Set deadlines can be discussed prior to starting the commission. Please understand that although I can guarantee my working speed, I cannot do the same for the client's communication and project scope. So the following terms apply:
After the first 24 hours (working days) the client doesn't pay or reply to inquiries that hold me from continuing, the deadline will be extended by the amount of hours that have passed after the inquiry was made.
Any revisions outside of the free limit or increase in the project scope will also extend the deadline for another 24 hours or more depending on the complexity.
In the case the deadline is not met, you can either get a full refund (the commission won't be completed and no work will be delivered), or we can renegotiate a new deadline and terms.
◇ Cancellations and Refunds:
Cancellations are allowed at any time before payment. Once the payment was made, refunds will be given only for the percentage of work left to do. After the commission is finished, there won't be any type of refunds available.
In the case the client ceases communications in the middle of a commission for 3 months or more, there won't be any type of refunds available no matter the percentage of work completed, and I may not be able to continue with the commission at a later time.
If I have any problems that make me unable to finish your commission within a 6 months time frame after payment was made, I'll offer a full refund. The 6-months refund does not apply in the case the slow progress is because of the client's lack of communication or the scope of work increasing.
I retain the right to cancel the commission for any reason at any time before completion. In such case, you will get a full refund.
◇ Files Storage & Source Files:
Once a commission is finished, approved, and delivered, I’m not responsible for the proper storage of the finished file, and may not be able to deliver it again in case it gets lost.
If the client needs the source file of a commission, an extra fee may apply and they must request it at the beginning of the commission process or I may not be able to deliver it if requested at a later date.
Changes on any of these terms can be discussed prior to starting the commission(s).